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F.A.Q. - Frequent questions
How do I reserve an apartment in Paris? Holiday tax. How do I pay? How is the safety deposit refunded? Security deposit How is the safety deposit refunded? Is there a minimum stay? Can I extend my stay? When can I arrive? Airport transfer. Check in, Check out. What is your cancellation policy? Internet. Are animals accepted? How much are the agency fees? Is housekeeping included? Is a laundry service included? Is it possible to change apartments? Babysitting? Other questions? How do I reserve an apartment in Paris?
Use the search engine to choose your dates, the number of people staying and the category of apartment that you require. Once this is filled in a list of available apartments appears with a brief description and the total price of your stay. You can then click “discover” to reveal a detailed description of the apartment. Once you have chosen your apartment, click on "reserve". You are then asked to fill in your details. The recap of your Paris apartment reservation and your bill then appears. To validate your choice, you must pay an initial deposit of 35% of the total amount of your stay, via paypal. It is also possible to pay by bank transfer (contact us directly). Holiday tax. In accordance with French law, any person residing in an apartment must pay a holiday tax. Our apartments are on a scale of 2 to 4 stars and the holiday tax is calculated on this scale. This classification depends on the location, quality and size of the apartment. How do I pay? A deposit of 35% of the total price must be paid via paypal (procedure set up on our site) or by bank transfer (contact us for more details) when the reservation is made. The balance is to be paid at check in, in cash, travellers cheques or French bank cheque. What methods of payment do you accept? You can pay by: Security deposit On arrival in the apartment, and after the check in inventory, you will be asked for a deposit in cash, French bank cheque or travellers cheques. This deposit will be refunded when you check out. How is the security deposit refunded? After the apartment has been checked (check out) by a representative of 46cityrent, your deposit will be refunded. Is there a minimum stay? The minimum stay is three nights. Can I extend my stay? Yes, it is possible to extend your stay. However, an extension can not be guaranteed if you do not request it. An extension may not necessarily be guaranteed in the same apartment if there’s a previous booking after your check out date. We can however book you into another apartment in the same category. When can I arrive? You are free to arrive any day of the week between 9am and 8pm. A 46cityrent representative will be on hand to welcome you, check you in and hand over the keys. If you arrive outside these hours, a supplement of 50 euros will be required. Airport transfer. We can organize an airport shuttle for you: for your arrival (from the airport to the apartment) and for your departure (from the apartment to the airport). Check in, Check out. You must inform us of your arrival time at the apartment, at least one week before you arrive. We will then provide you with the contact details of our representative who will do your check in. You must contact the 46cityrent representative on arrival at the airport or train station. What is your cancellation policy? Cancellation within 15 days before arrival date, the renter has to pay the full amount due. Internet. All of our apartments have a high-speed internet connection. Are animals accepted? We are sorry to inform you that animals are not accepted in our apartments, unless an agreement is made with 46cityrent. How much are the agency fees? The indicated price on your contract includes all agency fees. Is housekeeping included? The apartment is cleaned prior to your arrival. During your stay, we request that you keep the apartment tidy. We can provide a cleaner, on request, for a supplementary fee (30 Euros/hour. VAT included). Is a laundry service included? 46cityrent proposes a home laundry service. Please contact us to set this up. Is it possible to change apartments? Please note that if necessary, or in an emergency, the agency reserves the right to change the apartment you have reserved for an apartment in the same category, or higher. If you wish to change apartments during your stay, we will bill you for this change. Baby-sitting? 46cityrent can provide a baby-sitting service, for an extra fee. Other questions? If you have further questions, please refer to our «general conditions» or send us an email. |
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